At Kootenay Lawn Doctor Inc., we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the information you provide through our website. By accessing or using our website, you consent to the practices described in this policy.
Information We Collect
1 Personal Information: We may collect personal information, such as your name, email address, phone number, and physical address when you voluntarily submit it through our website's contact forms, registration forms, or other interactive features.
How We Use Your Information
2.1 Providing Services: We may use your personal information to respond to your inquiries, fulfill your requests, and provide you with information about our services.
2.2 Communication: We may use your contact information to send you updates, promotional materials, newsletters, and other communications related to our services. You can opt out of these communications at any time by following the unsubscribe instructions provided in the emails or by contacting us.
How We Disclose Your Information
3.1 Service Providers: We may share your personal information with third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These providers are obligated to maintain the confidentiality and security of your information.
3.2 Legal Requirements: We may disclose your information when required by law, regulation, legal process, or governmental request. We may also disclose your information to protect our rights, privacy, safety, or property, as well as the rights, privacy, safety, or property of others.
Data Security
We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure. We cannot ensure or warrant the security of any information you transmit to us.
Your Choices
You have the right to review, update, or delete the personal information we hold about you. You may also choose to opt out of receiving promotional emails from us. To exercise any of these rights, please contact us using the information provided below.
Changes To This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Kootenay Lawn Doctor Inc.
Address:
564 Industrial Rd B
Cranbrook, BC
V1C 4V9
Email: info@kootenaylawndoctor.com
Phone: (250) 489-2031
By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein."
Cancellation Policy For Kootenay Lawn Doctor Inc.:
At Kootenay Lawn Doctor Inc., we recognize that circumstances can change unexpectedly, and we strive to provide flexibility to our valued customers. However, considering the unique demands of our various projects and the resources invested in planning and preparation, we have established a comprehensive cancellation policy that applies to all our services:
1. Cancellation Timeframes And Refund Structure:
Cancellations made 30 days or more prior to the start of a scheduled project commencement date will be eligible for a full refund of any deposits paid. This refund will exclude any credit card transaction fees that may have been incurred.
Cancellations occurring within 15 to 29 days of the scheduled project commencement date will be subject to a 15% cancellation fee, calculated based on the total project cost. The remaining deposit will be refunded, minus any credit card transaction fees.
Cancellations taking place within 7 to 14 days of the scheduled project commencement date will incur a 20% cancellation fee, based on the total project cost. The balance of the deposit will be refunded, minus any credit card transaction fees.
Cancellations made within 1 to 6 days of the scheduled project commencement date are non-refundable. In such cases, the entire deposit amount will be forfeited.
2. Credit Card Transaction Fees:
In case credit card transaction fees are incurred during the payment process, these fees will be deducted from the refundable amount in line with the relevant cancellation fee rate.
3. Timely Cancellation Requirement:
All services provided by Kootenay Lawn Doctor Inc. must be cancelled at least 24 hours in advance of the scheduled service time. Failure to cancel within this timeframe will result in being charged the full price for the scheduled service.
4. Initiating A Cancellation:
To initiate the cancellation process and request a refund, please ensure you contact us as soon as possible before your scheduled project commencement date. We will promptly process your cancellation request and provide clear information about any associated cancellation fees.
5. Acknowledgment And Agreement:
By engaging in any project with Kootenay Lawn Doctor Inc., you acknowledge and consent to the terms laid out in this cancellation policy, including the 24-hour cancellation requirement. We deeply appreciate your understanding and cooperation, which enable us to offer exceptional service to all our valued customers.
6. Contact Details:
For any inquiries or concerns regarding this policy, please don't hesitate to reach out to our customer service team.
Thank you for choosing Kootenay Lawn Doctor Inc. for your project needs. We eagerly await the opportunity to serve you and contribute to the enhancement of your outdoor spaces.