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We are committed to protecting and respecting your privacy. This Privacy Policy (this “Policy”) describes how we collect, use and disclose personal information of users of our services, including our Website (our “Site”). Please read this Privacy Policy carefully.

By using our Site, you agree to the terms of this Policy. If you do not agree with the terms of this Policy, do not use our Site. Your use of our Site for the limited and exclusive purpose of reviewing this Policy does not constitute your agreement to this Policy unless you make further use of our Site. This Policy may be updated from time to time.

This Policy describes:

• The personal information we collect
• How we collect such information
• How such information is used
• How such information is shared
• How you can contact us

INFORMATION WE COLLECT

We and our third-party service providers may collect and process the following types of personal information about you:

• Name
• Phone number
• Email address
• Social network profile information
• Information we collect when you use our Site, such as your domain name, Internet protocol (IP) address, mobile device model, Internet service provider, Site access times, websites that referred you to us and web pages within our Site that you visit
• Information you communicate to us through our Site, our social media pages or through other means

HOW WE COLLECT INFORMATION

We and our third-party service providers may collect personal information as follows:

• We may collect information you provide when you use our Site, including when you fill in forms on our Site, subscribe to any of our services, complete a survey on our Site, post material to our Site or download content from our Site.
• We may collect information you provide when you contact us by phone, email, text message or messaging application on social media.
• We may collect social network profile information that you have made publicly available through your social network account settings if you choose to access our social media pages or connect or otherwise link to our Site with your own social media page. We also may collect customers’ and public feedback on social media.
• Our Site may use cookies, tracking pixels and other similar technologies to collect information about visitors to our Site. A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer's hard drive. A tracking pixel is a graphic that is loaded when a user visits a website or opens an email and is used to track certain user activities.

HOW WE USE THE INFORMATION COLLECTED

We and our third-party service providers may use information collected to:

• Operate, maintain and improve our Site.
• Conduct analytics to help us better understand our customers and improve our products and services.
• Process and manage purchases made by you.
• Respond to your customer service inquiries, post your comments related to our products and services on our social network pages and take other actions in response to your questions, comments or Site activity.
• Communicate with you about special offers, services and promotions that may be of interest to you.
• Help us develop, customize, deliver, support and improve our services.
• Allow you to participate in interactive features of our service when you choose to do so.
• Notify you about changes to our service.
• Conduct market research in order to serve targeted advertisements.

We and our third-party service providers may use the information collected from cookies, tracking pixels and other similar technologies to target advertising to you personally, through online and offline methods including email, display media, video media and direct mail. You may opt out of receiving direct mail from us or our third-party service providers by clicking here. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

When you log in to or visit our Site, your IP address may be combined with other de-identified data (such as a hashed, non-readable email or postal address) and such information may be used by third-party service providers to send ads and materials to you based on your preferences, interests and attributes. Such information may also be combined with aggregate information collected from other users or sources and used by third-party service providers to conduct market research and to better target their advertising. Although you may not opt out of receiving online advertisements generally, you may find out how to opt out of having your online behavior collected by third-party advertisers for advertising purposes. You may visit each ad network's website individually to opt-out and review their privacy policies, or you may visit the Digital Advertising Alliance’s opt-out website at http://www.aboutads.info/ or the Network Advertising Initiative’s opt-out website at http://networkadvertising.org/.

HOW WE DISCLOSE THE INFORMATION COLLECTED

We and our third-party service providers may share your personal information under the following circumstances:

• We may share your personal information with any member of our group of companies (our subsidiaries and our ultimate parent company and its subsidiaries).
• We may share your personal information with companies that provide services to us, such as credit card processors, website hosts, email vendors and other companies that help us provide our services or our Site.
• We may disclose your personal information in response to legal process, when required to comply with laws, to combat fraudulent or criminal activity, to enforce our agreements, corporate policies and the terms of use of our Site, and to protect the rights, property and safety of our business, our employees, agents, customers or others.
• We may share technical data that we collect about your browsing habits and your device (such as data collected via our cookies, tracking pixels and similar technologies, as discussed above) with third-party service providers and other advertising companies. This enables them and us to better target ads to you and other consumers.

HOW TO CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Kootenay Lawn Doctor Inc.

Address: 

564 Industrial Rd B

Cranbrook, BC

V1C 4V9

Email: info@kootenaylawndoctor.com

Phone: (250) 489-2031

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein."

1. This website promotes the business referred to on it. In these conditions, the business will be referred to as ‘we’ and/or ’our’.

2. A wide range of intellectual property rights are used in and relating to this website, including:

a. the trademarks and logos;

b. the design, text, graphics and other content of the web pages on this website, together with all the web addresses associated with those web pages; and

c. all the software used in relation to this website.

3. We are the owner or the authorized licensee of these intellectual property rights. You agree not to copy any content (including images) on this website without our consent.

4. If you access or use any part of this website you agree to these conditions. If you do not want to agree to these conditions, do not access or use this website.

5. We may change these conditions at any time without giving you notice. Please check these conditions from time to time for any changes. By continuing to use the website you agree to all the changes we make to these conditions.

6. We collect and use information in line with our Privacy Policy. By using this website, you agree to the way in which we collect and use your information.

7. You cannot use this website:

1. for any unlawful purpose;
   
   
2. to send spam;
   
   
3. to harm, threaten, abuse or harass another person, or in a way that invades someone's privacy or is (in our reasonable opinion) offensive or is unacceptable or damaging to us, our customers or suppliers;
   
   
4. to create, check, confirm, update or amend your own or someone else's databases, records, directories, customer lists, mailing or prospecting lists;
   
   
5. to tamper with, update or change any part of the website;
   
   
6. in a way that affects how it is run;
   
   
7. in a way that imposes an unreasonable or disproportionably large burden on our or our suppliers' communications and technical systems as determined by us; or
   
   
8. using any automated means to monitor or copy the website or its content, or to interfere with or attempt to interfere with how the website works.

8. If you provide any material to this website (for example, by providing ratings and reviews, comments, articles, or uploading any other content in any format (including video)) (each “User Content”), you agree to grant us permission, irrevocably and free of charge, to use User Content (including altering and adapting it for operational or editorial reasons) in any media worldwide, for our own marketing, research and promotional activities and our internal business purposes which may include providing the User Content to selected third party partners, service providers, social media and networking sites. By posting ratings and reviews, you agree to our Guidelines for Ratings and Reviews.

9. You own your User Content at all times, and you continue to have the right to use it in any way you choose.

10. By providing any User Content to the Website you confirm that your User Content:

1. is your own original work or you are authorized to provide it to the Website and that you have the right to give us permission to use it for the purposes set out in these terms;
   
   
2. will not contain or promote anything illegal, harmful, misleading, abusive, defamatory (that is, it does not damage someone's good reputation) or anything else that might cause widespread offence or bring us or our business partners into disrepute;
   
   
3. does not take away or affect any other person's privacy rights, contract rights or any other rights;
   
   
4. does not contain any virus or other code that may damage, interfere with or otherwise adversely affect the operation of the Website;
   
   
5. will, if used to promote your own business or services, clearly and openly state your association with the particular business expressly;
   
   
6. will not contain any form of mass-mailing or spam.
   
   

11. If you do not want to grant us the permissions set out above, please do not provide any material to the Website

12. We have no obligation to publish your User Content on the Website and we retain the right to remove any User Content at any time and for any reason.

13. We do not edit, pre-vet or review any User Content displayed on the Website. If you believe that any User Content does not comply with the requirements set out in this paragraph, please notify us immediately. We will then review the User Content and, where we deem it appropriate, remove it within a reasonable time.

14. This website is provided by Hibu Inc. ("Hibu"). Hibu shall have the right to scan messages sent using the contact form on this website manually and automatically and to store such messages. Any personal data you include in such messages may be (a) used by Hibu for purposes reasonably associated with provision of this website and services, (b) disclosed where disclosure is required by law, and (c) used where any of your actions have breached these Conditions of Use. Personal data may be used by Hibu in an aggregated form as permitted by applicable law.

15. You use the website at your own risk.

16. You should not rely on the website for advice.

17. As far as the relevant laws allow, we do not guarantee that:

1. there will be no problems with how you use the website; or
   
   
2. the computer or server you use to log on to the website is free of viruses or other harmful programs.
   
   

18. Under no circumstances will we, the owner or operator of this website, or any of their group companies, employees, officers or agents, or any other organization involved in creating, producing, maintaining or distributing the website be liable for any loss of:

1. profits;
   
   
2. business or business opportunities;
   
   
3. savings you expect to make;
   
   
4. goodwill;
   
   
5. use of, or corruption to information; or
   
   
6. information.
   
   

19. If we do not keep to these conditions, they will only be liable for losses you have suffered as a direct result. We are not liable to you for any other losses whether such losses are because we have not kept to our obligations or contract, because of something we have done or not done in negligence, due to defamatory statements or liability for a product or otherwise as a result of:

1. using or relying on the website;
   
   
2. not being able to use the website;
   
   
3. any mistake, fault, failure to do something, missing information, or virus on the website or if it does not work properly because of incidents outside of our control such as (but not limited to) interruptions to communication and networks and circumstances beyond our control;
   
   
4. theft, destruction of information or someone getting access to our records, programs or services without our permission;
   
   
5. goods, products, services or information received through or advertised on any website which we link to from this website; or
   
   
6. any information, data, message or other material which you email, post, upload, reproduce, send, or otherwise distribute or receive using the website.
   
   

  20. These conditions make up the whole agreement between you and us in how you use the website. If a court decides that a condition is not valid, the rest of the conditions will still apply.

21. The laws of the state of New York (without reference to its conflict of laws principles) apply to your use of the website and these conditions. We control the website from within the United States. However, you can get access to the website from other places around the world. Although, these places may have different laws from the laws of the state of New York, by using the website you agree that the laws of the state of New York will apply to everything relating to you using the website and you agree to keep to these laws. We have the right to take you to court in the country and/ or state/Province that you live in.

Cancellation Policy For Kootenay Lawn Doctor Inc.:

At Kootenay Lawn Doctor Inc., we recognize that circumstances can change unexpectedly, and we strive to provide flexibility to our valued customers. However, considering the unique demands of our various projects and the resources invested in planning and preparation, we have established a comprehensive cancellation policy that applies to all our services:

1. Cancellation Timeframes And Refund Structure:

Cancellations made 30 days or more prior to the start of a scheduled project commencement date will be eligible for a full refund of any deposits paid. This refund will exclude any credit card transaction fees that may have been incurred.

Cancellations occurring within 15 to 29 days of the scheduled project commencement date will be subject to a 15% cancellation fee, calculated based on the total project cost. The remaining deposit will be refunded, minus any credit card transaction fees.

Cancellations taking place within 7 to 14 days of the scheduled project commencement date will incur a 20% cancellation fee, based on the total project cost. The balance of the deposit will be refunded, minus any credit card transaction fees.

Cancellations made within 1 to 6 days of the scheduled project commencement date are non-refundable. In such cases, the entire deposit amount will be forfeited.

2. Credit Card Transaction Fees:

In case credit card transaction fees are incurred during the payment process, these fees will be deducted from the refundable amount in line with the relevant cancellation fee rate.

3. Timely Cancellation Requirement:

All services provided by Kootenay Lawn Doctor Inc. must be cancelled at least 24 hours in advance of the scheduled service time. Failure to cancel within this timeframe will result in being charged the full price for the scheduled service.

4. Initiating A Cancellation:

To initiate the cancellation process and request a refund, please ensure you contact us as soon as possible before your scheduled project commencement date. We will promptly process your cancellation request and provide clear information about any associated cancellation fees.

5. Acknowledgment And Agreement:

By engaging in any project with Kootenay Lawn Doctor Inc., you acknowledge and consent to the terms laid out in this cancellation policy, including the 24-hour cancellation requirement. We deeply appreciate your understanding and cooperation, which enable us to offer exceptional service to all our valued customers.

6. Contact Details:

For any inquiries or concerns regarding this policy, please don't hesitate to reach out to our customer service team.

Thank you for choosing Kootenay Lawn Doctor Inc. for your project needs. We eagerly await the opportunity to serve you and contribute to the enhancement of your outdoor spaces.

Revised April 2021

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